Dunsteel (referred to in this policy as “Dunsteel,” “we,” “us” or “our”) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you may provide to us when you use our website (dunsteel.com.au) or otherwise engage with us. It also explains your rights under Australian law (including the Privacy Act 1988 (Cth) and the Australian Privacy Principles) with respect to your personal information. By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including:

• Personal Information You Provide: When you fill out a contact or inquiry form, subscribe to updates, or communicate with us, we may collect personal details such as your name, email address, phone number, company/organisation name, and any other information you choose to provide.
  
  
• Automatically Collected Information (Cookies and Usage Data): When you visit our website, our system may automatically collect information about your visit. This can include your IP address, browser type, device information, pages visited, date and time of access, and referring website. We use cookies and similar technologies to gather this data. Cookies are small text files stored on your browser to help us remember your preferences and enhance your experience on our site.
  
  
• No Sensitive or Financial Information: We do not collect sensitive personal information (such as health, political or religious data) or any financial/payment details through our website. For example, we will never ask you to provide credit card numbers or banking information on our site, as our website does not facilitate online transactions.
  
  

2. How We Use Your Information

We use the personal information we collect for purposes consistent with the reason you provided it, or as otherwise permitted by law. This includes:

• Responding to Inquiries and Providing Services: We will use your contact details and information from inquiries or requests to respond to you, provide the information or services you have requested, or to otherwise communicate with you about our structural steel products and services.
  
  
• Business Operations and Improvements: We may use information (including usage data and feedback you provide) to maintain and improve our website, products, and services. This helps us to understand user interests, troubleshoot issues, and enhance our offerings.
  
  
• Marketing and Updates: If you have consented (for example, by opting in to receive updates or newsletters), we may use your contact information to send you promotional materials or news about Dunsteel’s products, services, or events that we believe could interest you. You can opt out of these communications at any time (see Section 6 below).
  
  
• Legal Compliance and Protection: We may use or disclose your information as required to comply with applicable laws, regulations, or legal obligations (for example, responding to a lawful request by a law enforcement agency), or to enforce our site terms and protect our rights, privacy, safety, or property, or those of our users or the public.
  
  

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to collect usage data and improve your browsing experience. Cookies help the website remember your preferences (such as language or region) and understand how you interact with our site. The information collected via cookies may include the web pages you visited and other details of your visit. We use this information to analyse website traffic and user behaviour, which assists us in improving the site’s functionality and content. We may use third-party analytics tools (such as Google Analytics) that set their own cookies to collect and analyse usage information.

Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when cookies are being sent. If you choose to disable cookies, please note that some parts of our website may not function properly (for example, certain preferences might not be remembered). By continuing to use our site without disabling cookies, you consent to our use of cookies as described in this policy.

4. Disclosure of Your Personal Information

We respect your privacy and do not sell your personal information to third parties. However, we may disclose (share) your personal information to third parties in certain circumstances, including:

• Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf to support our operations. For example, this can include website hosting providers, IT support services, analytics services, or email delivery providers. These third parties will only use your information for the purposes of providing services to us (and, by extension, to you) and are required to handle your data securely and in accordance with applicable privacy laws.
  
  
• Business Partners: In some cases, we may work with partner companies or subcontractors in providing our structural steel services. We may need to share your information with these partners as part of delivering products or services you’ve requested (for example, collaborating on a project or arranging delivery logistics). We will only share the information necessary for such purposes.
  
  
• Legal Requirements and Protection: We may disclose your information if required by law or legal proces, for example, in response to a subpoena, court order, or a request from law enforcement or a government agency. We may also disclose information to enforce our legal rights (including enforcing agreements or policies), to investigate or assist in preventing fraud or security issues, or to protect Dunsteel, our customers, or others from harm or illegal activities.
  
  
• Corporate Transactions: If Dunsteel undergoes a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. In such cases, we will ensure that any successor entity is bound by terms substantially similar to this Privacy Policy in how they handle your personal information.
  
  

In all such cases, we will only share your personal information to the extent necessary and will take reasonable steps to ensure that any third party who receives your information agrees to handle it in a manner consistent with this Privacy Policy and the Australian Privacy Principles. If personal information is transferred outside of Australia (for example, to a cloud server or service provider in another country), we will take reasonable measures to ensure that the overseas recipient protects your information in line with Australian privacy standards.

5. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Your information may be stored in a combination of secure computer storage facilities (such as cloud-based servers or secure on-premises systems) and, in some cases, in physical form (e.g. printed documents). Some of these storage systems may be managed by third-party service providers on our behalf. We use a range of security measures to safeguard data, including access controls, password protection, encryption, firewalls, and regular security reviews. We also ensure that our staff and contractors are trained in privacy and are required to keep personal information confidential.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the appropriate authorities (such as the Office of the Australian Information Commissioner) as required by law.

6. Your Rights and Choices

Access and Correction: You have the right to request access to the personal information that we hold about you and to request corrections if you believe it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the contact details provided below. We will respond to access or correction requests within a reasonable period and, where feasible, will provide the information in the format you request. If we cannot give you access to the information you have requested (for example, if it would unreasonably affect someone else’s privacy or if we are prevented by law), or if we cannot make the correction you seek, we will inform you of the reasons (unless we are legally prevented from doing so).

Opting Out of Marketing: If you have subscribed to our marketing communications (such as a newsletter) and no longer wish to receive them, you may opt out at any time. To opt out, you can click the “unsubscribe” link in any marketing email we send you, or contact us directly with your request to be removed from our mailing list. Once you opt out, we will stop sending you marketing communications. (Please note that even if you opt out of marketing emails, we may still send you non-promotional communications, for example about an inquiry you made or a transaction you have with us.)

Cookies: As noted above, you can control or delete cookies through your browser settings. See Section 3 of this policy for more details on how we use cookies and how you can manage them.

Anonymity: Where lawful and practical, you have the option to deal with us anonymously or under a pseudonym (for example, you might choose not to provide a name when making a general inquiry). However, in many cases we may need your contact details or other information to effectively respond to your requests or provide our services.

7. Third-Party Websites and Social Media

Our website may contain links to other websites that are not operated by Dunsteel. Please be aware that once you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies. The privacy practices of other sites are subject to their own terms and policies, and we do not control nor are we responsible for the content or privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Similarly, if you engage with Dunsteel via our presence on social media platforms (for example, LinkedIn or Facebook), any information you submit to those platforms is governed by the terms and privacy policy of the platform provider. We may collect information you make publicly available on those platforms (such as messages or comments you direct to us) and will handle that information in accordance with this Privacy Policy. However, Dunsteel is not responsible for how the social media platform itself may collect or use your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the end of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Dunsteel – Privacy Officer

Email: estimator@dunsteel.com.au

Phone: (02) 4869 4700

Mailing Address: estimator@dunsteel.com.au

We will do our best to address any questions or issues you have in a timely and effective manner. If you make a complaint about your privacy (for instance, if you believe we have not complied with the Australian Privacy Principles or this Privacy Policy in respect of your personal information), we will investigate your complaint and respond to you with the outcome.